View Full Version : Adobe Premier Pro CS2 error messsage
26th May 2009, 11:04 AM
Has anybody ever had this problem? When I try to export my project to a WMV file using the Adobe Encoder, I get this after just a few frames...
"Adobe Premier Pro failed to return a video frame. Cancelling Operation"
I did a little searching and found something on Adobe's website that addresses the problem, but the fix seems to be out of date and only goes up to version 1.5
I'm trying to get in touch with Adobe to see if they have a better solution.
Any help would be greatly appriecated.
26th May 2009, 11:40 AM
Good luck with that. The Encoder in Premiere Pro CS2 sucks. When I want to create a WMV file I just export to an uncompressed AVI and do the encoding in Windows Media Encoder.
26th May 2009, 07:43 PM
Good luck with Adobe. The first last time I called them I got into a screaming match with the tech accusing me of being a pirate and threatening to call the cops on me. I offered to give her the local phone # and would wait for them to arrive afterwords I would immediately be on the phone to my lawyer.
It wasn't until the next day that they called me back, addressed the problem and got the girl to apologize to me. Pissed me off to know end since I've been a reg'd owner of photoshop since v4 I think it was.
27th May 2009, 07:09 AM
Thanks for your input guys.
Bill, I've heard many stories about Adobe's arrogance, like Microsoft in many ways, but your story takes the cake.
Professor, you seem to be right, but it's strange. I've never had this problem and I've been using this CS2 package for a while. It must be because I've got the DVD footage ripped to an AVI. That's the only think I can think of, besides the fact that the encoder says it can copy to Quicktime, but when I try, the files are corrupted, if they play at all.
I did some more digging and apparently the only way to fix it is to get this piece of software that is a package of more codecs and a new render engine for CS2 and CS3. They are about to come out with a new version where they will drop support for CS2 and add support for CS4. The real problem is the price! :growl:
430 Dollars for capabilities that I should have had in the first place? :wtf: I don't think so. :rolleyes:
What I'll do is take the ripped DVD footage, convert it to uncompressed AVI, and import that into Premier. I think that should work.
Thanks again guys.
27th May 2009, 02:24 PM
I've seen this one before...I wish I could remember what I did to fix it.
I would try two things:
First - delete your preferences files in this folder (or even the whole folder to be sure you get the correct file...)
Here is the default location: C:\Documents and Settings\[your user profile]\Application Data\Adobe\Premiere Pro\2.0
if you have lots of custom presets they will get lost, so make a copy before you delete!
Next, if that doesn't work, try a different user profile.
I had a problem a few years back that was cause by a corrupt windows user profile.
reinstalling the software had no effect on the problem...creating a new user profile and copying the old profile over the new profile brought over all my old preferences and eliminated whatever the problem was.
Overall, Ive had a great experience with the Adobe Production Premium suite and continue to use it every day...
These might not help, but they worked for my problem.
28th May 2009, 01:32 PM
I'll give that a try tonight. I tried to convert the ripped DVD footage to uncompressed AVI, but the problem is still here.
28th May 2009, 07:38 PM
HOLY CRAP! IT WORKED!
I deleted the preference files and WAMO!
Thanks a Million CC! I can't believe it was that simple!
Leave it to Adobe to have their won error messages not mean what they say they mean.
Thanks again! :D
30th May 2009, 06:43 AM
Glad it worked for you...don't you just love the cryptic, non-helpful error messages?
They may as well just flash a message that says "Game Over" and use the sound byte from PacMan when you get eaten by a ghost.